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FAQ

How can I find the product I want?

You can use the main menu to find the product you are looking for. The main menu is divided into 5 sections – SARIS, APPAREL, JEWELLERY, BRANDS & SALE which can be found by clicking on the three white lines present on the top left corner of your screen. for example if you’re looking for sarees first click on the three lines to open the main menu, a drop down menu will appear on your screen, now click on SARIS. Now if say for example you’re looking for Kanchipuram sarees, click on “By Sari Type (K-Z)” (this menu is in alphabetical order), now click on Kanchipuram and all the Kanchipuram sarees on our site will be loaded. If you're looking for Tussar sarees by clicking on the "Tussar Silk" options present under “By Material” you will be able to see all the Tussar Silk Sarees. In case you have a particular price range in mind you can select the price range of sarees by clicking on the options present under “By Price”. If you just want to browse and enjoy some eye candy, you can see our entire collection of more than 1300 sarees by clicking on “All Saris” found under “By Price” section.

If you are looking for salwars, blouses materials, Readymade blouses & fitteds like Kurtis, Shirts etc. they are found under APPAREL section of the main menu.

The alternate way to find the product you’re looking for is to type it into the search bar and pressing enter. The search bar can be found by clicking on the magnifying glass symbol found near the top right corner of your screen. For example to find a Kanchipuram saree all you have to do is Type “Kanchipuram” into the box that appears after clicking on the magnifying glass symbol and the pressing enter, this will show you all the available Kanchipuram products on the site.

How to find and use search bar?

The search bar can be found by clicking on the magnifying glass symbol found near the top right corner of your screen. For example to find a Kanchipuram saree all you have to do is Type “Kanchipuram” into the box that appears after clicking on the magnifying glass symbol and the pressing enter, this will show you all the available Kanchipuram products on the site.

How to use the FILTERS menu?

The FILTER menu can be found at the bottom left of the screen. The FILTER menu can be used to find a specific colour product, a specific weight or size, a specific type of material, a specific Brand and more. For example if you’re looking for a red colour saree. Now click on the filter logo, a new menu will appear on your screen. Click on colour, another menu will appear to the right, now click on Red. Now you will be able to see all the Kanchipuram sarees which are Red in colour.

How can I find a product if I only know it’s code?

The code of a product is the numbers found at the end of any products name. For example: Ghanshyam Sarode Kanchipuram Silk Saree 10005041, here the number “10005041” is the code of the product.

To find a product only using its code, you have to use the search bar. Type in the products code in the search bar and press enter and the product you’re looking for will appear on the page.

How to get to your home page?
By clicking on the AVISHYA.COM logo present on the top left corner on any page of Avishya you can go to our home page
Where can I find the measurements for the products?
Each and every product on Avishya is measured & weighed with utmost care and accuracy. The measurements such as weight, length, breath, border width etc. are found by clicking on “Measurements” which is found below or next to the product image.
How to zoom in on a product image?

By simply clicking on the image, you can pinch and zoom the images. Click on the “X” logo present on the top right of the image to exit the Zoom view. 

How to see other images for a product?
By touching and swiping left and right on the image you can view other images and views for the product.
How to see a larger image of a product?
You can see a larger image of a product by simply clicking on the Image. Click on the “X” logo present on the top right of the image to exit the view.
How to add products to your Wish List?

To add products to your Wish list please register on our website by entering your E-mail ID and other details (in case you forget your password please contact us, we will be happy reset it for you). You can add a product into your Wish List by clicking on the “Heart” logo present on the top left corner of the every products image.

How can I find the product I want?

The first method is to use the main menu to find the product you are looking for. The main menu is divided into 5 sections – SARIS, APPAREL, JEWELLERY, BRANDS & SALE which can be found at the top of any page in Avishya. For example if you are looking for sarees move your mouse cursor over to SARIS which is found at the top of the page, now you will be able to see a drop down menu on the screen. Now for an example if you’re looking for a Kanchipuram saree, by clicking on Kanchipuram which is present under “By Saree Type” you will be able to see all the Kanchipuram sarees present on Avishya. If you're looking for Tussar sarees by clicking on the "Tussar Silk" options present under “By Material” you will be able to see all the Tussar Silk Sarees. In case you have a particular price range in mind you can select the price range of sarees by clicking on the options present under “By Price”. If you just want to browse and enjoy some eye candy, you can see our entire collection of more than 1300 sarees by clicking on “All Saris” found under “By Price” section.

If you are looking for salwars, blouses materials, Readymade blouses & fitteds like Kurtis, Shirts etc. they are found under APPAREL section of the main menu.

The alternate method to find the product you’re looking for is to type it into the search bar and pressing enter. The search bar can be found by clicking on the magnifying glass symbol found near the top right corner of your screen. For example to find a Kanchipuram saree all you have to do is Type “Kanchipuram” into the box that appears after clicking on the magnifying glass symbol and the pressing enter, this will show you all the available Kanchipuram products on the site.

How to find and use search bar?
The search bar can be found by clicking on the magnifying glass symbol found near the top right corner of your screen. For example to find a Kanchipuram saree all you have to do is Type “Kanchipuram” into the box that appears after clicking on the magnifying glass symbol and the pressing enter, this will show you all the available Kanchipuram products on the site
How to use the FILTERS menu?
The FILTER menu can be found at the top left of the screen right below the Avishya.com logo. The FILTER menu can be used to find a specific colour product, a specific weight or size, a specific type of material, a specific Brand and more. For example if you’re looking for a red colour saree. Move your cursor over the FILTERS logo till a menu drops down, now move your cursor down and scroll down the menu till you see COLOUR here select the colour RED by clicking on it. Now you will be able to see all the sarees which are Red in colour.
How can I find a product if I only know it’s code?

The code of a product is the numbers found at the end of any products name. For example: Ghanshyam Sarode Kanchipuram Silk Saree 10005041, here the number “10005041” is the code of the product.

To find a product only using its code, you have to use the search bar. Type in the products code in the search bar and press enter and the product you’re looking for will appear on the page.

How to get to your home page?
By clicking on the AVISHYA.COM logo present on the top left corner on any page of Avishya you can go to our home page
Where can I find the measurements for the products?
Each and every product on Avishya is measured & weighed with utmost care and accuracy. The measurements such as weight, length, breath, border width etc. are found by clicking on “Measurements” which is found below or next to the product image.
How to zoom in on a product image?
You can zoom in a products image by moving you mouse curser over the image.
How to see other images for a product?
By clicking on the smaller images (thumbnails) present below the large image you can see the other images and views for the product. The name for each image type is present below each small image (thumbnail).
How to see a larger image of a product?
You can see a larger image of a product by clicking on the zoom symbol present on the bottom right of the image. You can also see larger “other views” of the image by scrolling and down or using the up and down button on the key board.
How to add products to your Wish List?
To add products to your Wish list please register on our website by entering your E-mail ID and other details (in case you forget your password please contact us, we will be happy reset it for you). You can add a product into your Wish List by clicking on the “Heart” logo present on the top left corner of the every products image.
How to select the products I want to buy?

Look at the bottom of the phone screen you will see an Orange coloured “ADD TO BAG” strip click on that, in case the chat window is covering the orange button click on the chat bubble and it will open, now close it by pressing the down arrow on the top right, now you will be able to click the orange strip.

 

When you click on the orange “ADD TO BAG” button a pop-up window will appear on your screen which has two buttons on it. One will be orange in colour & will read “BUY NOW” & the other will grey coloured button will read ”GO BACK & SHOP MORE”.

          * If you have completed your shopping and want to proceed to pay click on the “BUY NOW” button, but

          * If you want to see more products you can click on “GO BACK & SHOP MORE” button and continue shopping or browsing.

How to see the products added to my bag?

You can see all the products added to your bag by clicking on the shopping bag logo found at the top right corner of Avishya.

How to remove products from my bag?

To remove products from your bag first click on the bag logo found on the top right corner of Avishya. Now a pop-up window will appear on the screen, which lists all the products you have added to your bag. To remove products from your bag click on the “X” mark logo found next to the individual product present in your bag.

How to place an order?

Once you choose the products, click on the bag symbol on the top right corner of your screen. Now a pop-up menu will appear showing all the products that you have selected, now click on the orange coloured button which reads “BUY NOW”. You will be now directed to the registration and payment page. You can choose to purchase products as a guest or complete the process of registration (in which case we will capture all the details you enter and you can simply login with your email ID when you shop at Avishya later). You will then be re-directed to our secure payment gateway page where you can choose to pay using

        *  Credit Card – MasterCard Visa & Maestro (issued outside & inside India)

        *  Net Banking

        *  Debit Card (issued in India)

        *  Cash On Delivery (only inside India & if it is available for your area pin code)

        *  PayPal

        *  Bank Transfer (NEFT or Wire Transfer)

How to see the price of the product in my Countries Currency?

To see the products price in your countries currency click on the box found right next to the price of the product, now a drop down menu will appear, by choosing your Country and its currency from the drop down menu you will be able to see the price of the product in your countries currency.

How do I check if Cash On Delivery (COD) option is available for me?

Cash On Delivery (COD) mode of payment is available only in India & if the total order is below Rs.20000 (maximum 3 products in one COD Order). To check if Cash On Delivery (COD) is available for you, enter your area Pin Code into the box found below or next to the product image then press COD Check to know if it is eligible. 

Will the product that I get be the same colour as the image on Avishya?

Each and every product on Avishya is photographed and colour corrected on high definition monitors with utmost care and accuracy by our professionals. The colour of the products is 90% or more accurate to the real colour of the product. The colour of the product may change 5 % to 10% depending on the definition of your monitor and screen size.

What if I am not able to click on “ADD TO BAG” button?

If you are not able to click on “ADD TO BAG” button and it is grey in colour then it means that the product is sold out.

How Will I Know if my order has been Confirmed?

In case of pre-paid order you will receive a Mail Confirming your Order Immediately after making the purchase.

In case of placing a Cash On Delivery (COD) order you will first receive a mail saying that your order has been received “subject to confirmation”. Within 15 hours you will get a call from our customer service team to confirm the order. Once you confirm you will get an order confirmation mail.

How to see my recently viewed products?
To see your recently viewed products go to the bottom of any page in Avishya, you will see a heading which reads “RECENTLY VIEWED”. Below this heading all your recently viewed products will be displayed. To see the different products click on the arrow mark found at the right & left edges of the images, or swipe left and right by touching the images.
How to see similar products?
To see similar product to the one you are viewing, go to the bottom of the products page and you will see a heading which reads “YOU MAY ALSO LIKE”. Below this heading products similar to the one you’re viewing will be displayed. To see the different products click on the arrow mark found at the right & left edges of the images, or swipe left and right by touching the images.
How to select the products I want to buy?

To select the product you want to buy look for an orange coloured “ADD TO BAG” button & click on it. After clicking on it a pop-up window will appear on your screen which has two buttons on it. One will be orange in colour & will read “BUY NOW” & the other will grey coloured button will read ”GO BACK & SHOP MORE”.

          * If you have completed your shopping and want to proceed to pay click on the “BUY NOW” button, but

          * If you want to see more products you can click on “GO BACK & SHOP MORE” button and continue shopping or browsing.

How to see the products added to my bag?

You can see all the products added to your bag by clicking on the shopping bag logo found at the top right corner of Avishya.

How to remove products from my bag?

To remove products from your bag first click on the bag logo found on the top right corner of Avishya. Now a pop-up window will appear on the screen, which lists all the products you have added to your bag. To remove products from your bag click on the “X” mark logo found next to the individual product present in your bag.

How to place an order?

Once you choose the products, click on the bag symbol on the top right corner of your screen. Now a pop-up menu will appear showing all the products that you have selected, now click on the orange coloured button which reads “BUY NOW”. You will be now directed to the registration and payment page. You can choose to purchase products as a guest or complete the process of registration (in which case we will capture all the details you enter and you can simply login with your email ID when you shop at Avishya later). You will then be re-directed to our secure payment gateway page where you can choose to pay using

        *  Credit Card – MasterCard Visa & Maestro (issued outside & inside India)

        *  Net Banking

        *  Debit Card (issued in India)

        *  Cash On Delivery (only inside India & if it is available for your area pin code)

        *  PayPal

        *  Bank Transfer (NEFT or Wire Transfer)

How to see the price of the product in my Countries Currency?

To see the products price in your countries currency click on the box found right next to the price of the product, now a drop down menu will appear, by choosing your Country and its currency from the drop down menu you will be able to see the price of the product in your countries currency.

How do I check if Cash On Delivery (COD) option is available for me?

Cash On Delivery (COD) mode of payment is available only in India & if the total order is below Rs.20000 (maximum 3 products in one COD Order). To check if Cash On Delivery (COD) is available for you, enter your area Pin Code into the box found below or next to the product image then press COD Check to know if it is eligible. 

Will the product that I get be the same colour as the image on Avishya?

Each and every product on Avishya is photographed and colour corrected on high definition monitors with utmost care and accuracy by our professionals. The colour of the products is 90% or more accurate to the real colour of the product. The colour of the product may change 5 % to 10% depending on the definition of your monitor and screen size.

What if I am not able to click on “ADD TO BAG” button?

If you are not able to click on “ADD TO BAG” button and it is grey in colour please contact our customer service team and they will be able to help you out.

How Will I Know if my order has been Confirmed?

In case of pre-paid order you will receive a Mail Confirming your Order Immediately after making the purchase.

In case of placing a Cash On Delivery (COD) order you will first receive a mail saying that your order has been received “subject to confirmation”. Within 15 hours you will get a call from our customer service team to confirm the order. Once you confirm you will get an order confirmation mail.

How to see my recently viewed products?
To see your recently viewed products go to the bottom of any page in Avishya, you will see a heading which reads “RECENTLY VIEWED”. Below this heading all your recently viewed products will be displayed. To see the different products click on the arrow mark found at the right & left edges of the images.
How to see similar products?
To see similar product to the one you are viewing, go to the bottom of the products page and you will see a heading which reads “YOU MAY ALSO LIKE”. Below this heading products similar to the one you’re viewing will be displayed. To see the different products click on the arrow mark found at the right & left edges of the images.
Are the prices on the website inclusive or exclusive of taxes?
All prices listed on our site are inclusive of all charges that you need to pay.
What are your shipping charges for shipments within India?

Avishya.com offers free shipping for all orders above Rs. 2000 per shipment that are shipped to addresses within India.  For orders less than Rs. 2000, shipping of Rs. 200 per order will be charged

 What are your shipping charges for shipments outside India?


Shipping for saris for shipments out of India will be charged at Rs. 1500 per sari. In the case of blouses shipping with Rs. 1500 for upto 4 blouses. Shipping for Stoles & Duppatas will be Rs. 1500 for upto to stoles / duppatas

Any customs, duties and local taxes will need to be borne by the respective customer or receiver of the pieces.
Do you ship to all the countries?
We ship through the India Post's EMS Speed Post service / Blue dart. In case EMS Speed Post / Blue dart doesn't ship to your country, we’ll inform you of the same and promptly refund your payment.
Who is your courier partner? How do I track shipping of my products once bought?
We ship all our products through the Indian Speed Post service or Blue dart, one of the most reliable parcel services in the country. Shipping timelines vary from product to product and are mentioned in the individual product pages. As soon as the products are dispatched, we will send you an email to update you with the respective tracking number so you are always informed of the status. All Indian Speed Post parcels can be tracked on: http://www.indiapost.gov.in/tracking.aspx and blue dart at www.bluedart.com
What is the time it takes from when I place my order to when I receive my products?
Avishya ships products from within 7 days of date of order.  Delivery timelines vary from location to location. However in the case of most pincodes in India. the parcel should reach you within 4 to 5 business days from the date of shippment. In case of international shipping, delivery takes place within a time span of one to three weeks from the date of shipment